Refund Policy

15-day returns

If you are not satisfied with your QROOT garden, you can return it within 15 days of delivery for a full refund. Return pickup is free.

How to return

• Email hello@qroot.in with your order reference within 15 days of delivery.
• Pack the product in its original box with all components.
• We arrange a pickup from your address.

Refunds

Once the returned product is received and checked, we start the refund. Online payments are refunded to the original payment method. Cash on Delivery orders are refunded to a bank account or UPI ID you share with us. Refunds usually reach you within 5 to 7 business days of being started, depending on your bank.

Cancelled orders

If an order is cancelled before dispatch, by you or by us, any amount paid is refunded in full to the original payment method.

Damaged or defective products

If your order arrives damaged or defective, email us as soon as possible with your order reference and photos. We will replace or repair it at no cost. Defects are covered by our 1-year warranty even after the return window.

Not eligible for return

• Returns requested after 15 days of delivery, unless the product is defective.
• Products damaged by misuse or modification.
• Opened consumables, such as grow sponges, seeds and plant food, unless defective.

Exchanges

We do not offer direct exchanges. Please return the product and place a new order.

Questions

Email hello@qroot.in or visit our support page.