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Refund Policy

Last updated: June 2026

15-day return window

If you're not satisfied with your QROOT garden, you can return it within 15 days of delivery for a full refund. No questions asked.

How to return

  1. Email us at hello@qroot.in with your order reference number and let us know you'd like to return.
  2. We'll arrange a pickup from your address at no cost to you.
  3. Pack the garden in its original box with all components included.

Return shipping is on us - you don't pay for return delivery.

Refund timeline

Once we receive the returned product:

  • Inspection: 1–2 business days.
  • Refund initiation: processed to your original payment method via Razorpay.
  • Credit to your account: typically 5–7 business days after initiation, depending on your bank or UPI provider.

Damaged or defective products

If your QROOT arrives damaged or defective, contact us directly at hello@qroot.in with:

  • Your order reference number.
  • Photos of the damage or defect.
  • A brief description of the issue.

We'll arrange a replacement at no cost. Defective products are covered under our 1-year warranty regardless of the 15-day return window.

What can't be returned

  • Products returned after the 15-day window (unless defective).
  • Products with damage caused by misuse or modification.
  • Opened consumable items (nutrient bottles, cocopeat sponges) - unless the product itself is defective.

Exchanges

We don't process direct exchanges. To switch from Core to Plus (or vice versa), return your current garden and place a new order.

Questions

For refund questions not covered here, email hello@qroot.in or visit our support page.